SHIPPING & DELIVERY
Malek utilizes multiple order shipping methods. In house, we ship anywhere in the United States, including the U.S. Territory of Puerto Rico. Please allow 1-5 business days for your order to be processed. Orders placed on Saturday and Sunday will begin processing the following Monday. Orders placed on Federal Holidays, regardless of day or time, will begin processing on the following business day. All orders are shipped via different shipping providers. To track your order at anytime, you'll be able to use your Tracking number. SHIPPING METHODS AND ESTIMATED TRANSIT TIMES: (Please allow 1-5 business days for your order to be processed) Ground Shipping: (1-6 business days) 2 Day Shipping: (1-2 business days) Next Day Air: (1 business day) P.O. BOX/APO FPO ADDRESSES:Unfortunately, MALEK will not deliver to a P.O. Box, APO or FPO address but they may be used as a billing address if need be. PLEASE NOTE: Malek does not guarantee specific delivery times. Shipping times are estimated and may vary depending on order processing time and the distance of the shipping address from our distribution center in Chicago, IL. Malek also has very specific order fulfillment agreements with our top 100 VIP Retail partners and may submit your online order to one of our affiliates for the shipment of your order. If this is the case, our customer service team will still oversee the shipment from entry to ship day and be sure that your orders are being quickly and professionally executed by our retail partners. The reason for this is to help you save on shipping as we will look for the closest retailer to you in order to cut down the shipping time and costs. We try to be as green as possible.
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Malek Premium welcomes your comments. If you have questions or comments about our policies, feel free to send us an e mail at: firstname.lastname@example.org